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FAQ

Frequently Asked Questions

Answers for Property Managers & Building Owners. 

Do you cover single-family residential homes?

No. Cymple Warranty Solutions specializes exclusively in Commercial, Industrial, and Mixed-Use properties in NYC. We do not offer coverage for standard residential homeowners.

We cover all commercial properties within the five boroughs of New York City (Manhattan, Brooklyn, Queens, The Bronx, and Staten Island). National expansion to 50 states is planned for the future.

We provide comprehensive warranty coverage for Water Mains, Sewer Lines, Fire Suppression Lanes, and Standpipe systems. This includes excavation and sidewalk restoration required by NYC code.

We limit online claims intentionally. We prioritize human interaction for emergencies. Please call our 24/7 dispatch center to speak directly with a coordinator who can assess the situation immediately.

Who performs the repairs?

All work is performed by Licensed Master Plumbers. We partner with Lady Liberty top-tier vetted contractors to ensure high-quality workmanship and code compliance.

Yes. If you receive a Cease and Desist order due to a leak, call us immediately. We handle all necessary DEP and DOT permits to start excavation and lift the order as fast as possible.

We offer 24/7 emergency dispatch. For active leaks or critical failures, our average response time to assess the site is typically under 4 hours within NYC limits.

Pricing varies by region and building type as part of our phased rollout. Please use the “Check Eligibility” form to get a custom quote tailored to your specific property’s risks.